Trai proposes stricter complaint rules for telcos; penalties may go up to Rs 50 lakh per quarter
Telecom regulator Trai on Thursday proposed a stronger consumer grievance redressal framework for telecom operators, including penalties of up to Rs 50 lakh per quarter for improper handling or disposal of customer complaints, PTI reported.The proposed Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026 aims to make complaint registration and tracking more transparent and accessible…
